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Swim Supervisor Job

Life Time Fitness

Date: Apr 8, 2014

Location: Charter Shelby Township, MI, US

Swim Supervisor-CHA02373

Description

General Summary

The Swim Supervisor is responsible for the Aquatics Department and upholding Life Time's Mission and Vision Statements through the Healthy Way of Life Principles while delivering the highest level of customer service and consistency to both Members and Team Members. The Swim Supervisor and Aquatics Team Members will ensure the best department appearance with a focus on safety to achieve the best member experiences.

Major Duties & Responsibilities

Member Experience


1. Ensures Aquatics Team Members provide a safe and friendly environment for the Members.


2. Provides exceptional customer service and meets the Members' needs and expectations.


3. Assists in responding to Member inquiries regarding Life Time programs, products, services, policies, and procedures in a professional and timely manner.


4. Assists in ensuring the teaching of new skills in a fun, enthusiastic environment. Assists in ensuring that participants learn through a range of high quality programs that appeal to an expanded customer base.


5. Assists in registering Members for group as well as private swim lessons and programming.


6. Provides a safe, clean, and organized aquatics area for members.


7. Connects members to the correct program that fits their area of passion.

Sales & Promotional


1. Promotes Life Time swim classes and makes appropriate class level recommendations.

2. Promotes all Life Time programs, products, and services.

3. Assists in marketing and promoting aquatics programs and activities in the club to increase participation.

Financial & Budgetary


1. Assists the Aquatics Department Head in processing all swim lesson revenue as necessary. .

2. Works to gain a full understanding of all financial & budgetary numbers.

Managerial & Supervisory

1. Assists in managing & supporting all Aquatics Department Team Members.

2. May assist ensuring all certifications and LTU classes are current in the department.

3. Completes and documents daily inspections to ensure pool area cleanliness and safety as directed by the Aquatics Department Head. .

4. Balances pool chemicals to meet mandated levels/standards.

5. Submits incident reports in a timely matter.

6. Maintains the Systems Binder on a daily basis.

7. Assists in training team members through shadowing, direction and feedback

Qualifications

Minimum Qualifications

Education:

- Some College, or working towards a four year degree.

Experience

- 6 months of customer service experience

- 1 year coaching and/or swim instructor experience

- 1 year lifeguarding experience

- 6 months of head guard or supervising experience

Licenses / Certifications / Registrations:
- Red Cross Lifeguard and First Aid - Red Cross CPR-PR/AED- NSPF Certified Pool Operator (CPO) (Preferred)- Red Cross Lifeguard Instructor (LGI) (Preferred)- Lifeguard Instructor Trainer (LGIT) (Preferred)- Successfully complete and pass the U Swim School Certification- Successfully complete and pass Swim Supervisor Training

Knowledge, Skills, Abilities and Other Characteristics

- Ability to swim and extensive knowledge of swim programs

- Ability to effectively build teams

- Excellent customer service skills

- Knowledge of pool pump room operations

- Ability to multi-task, make decisions easily and quickly

- Ability to operate a personal computer

- Proficient in Microsoft Excel, Word and Outlook

- Ability to resolve conflicts in a professional, tactful manner

- Ability to build relationships with members

- Comfortable working with all age groups, including children

- Strong problem solving skills

- Minimum 18 years old

Language Ability:
Intermediate- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, clients, and other employees of the organization in English.

Math Ability:

Intermediate- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply basic concepts of algebra and geometry.

Reasoning Ability:
Advanced Skills- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Technical Skills:

To perform this job successfully, an individual must have knowledge of Microsoft Word, Excel, Power Point, Microsoft Outlook. Also must have the ability to learn new computer programs.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; ability to climb ladders. The employee is occasionally required to sit.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in an athletic club environment. The noise level is usually moderate to high.

Primary Location: : MI-Charter Shelby Township - SHE - Shelby Township
Shift: Day Job


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